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Frequently asked questions (FAQ)

• What is structured problem solving?

  Structured problem solving is a systematic and methodical approach to solving problems. It is a process that consists of various steps - e.g. identifying the problem, analyzing the causes or evaluating alternative solutions.
  
  Structured problem solving is characterized by the use of different methods and tools (Deming PDCA, A3 report). Their systematic use enables teams to solve problems effectively and efficiently.
  Structured problem solving is an important element of lean management and forms the basis of the continuous improvement process (CIP).

  Advantages include

  • Traceability

  • Saving time

  • Comprehensive

  • Reproducible, good results

  • Plannable (effort, duration, resource commitment)

• What problem-solving methods are there?

  There are a variety of problem-solving methods that can be used depending on the type of problem and the situation in which it arises.
  The most commonly used methods include the 5x Why question technique (5-Why method), the Ishikawa or fishbone method or the A3 report.
  
  All problem-solving methods aim to uncover the core cause of a problem or potential error as quickly and comprehensively as possible. A combination of methods is recommended for the best possible solution to a problem.

• When is a problem structured?

  A problem is structured if it is clearly defined and a systematic method can be used to solve it .
  The problem can be broken down into sub-problems that are solved one after the other in order to solve the overall problem.
  An unstructured problem has no clear definition and must be approached creatively in order to find a suitable solution.

• What does the Pareto diagram say?

  The Pareto diagram is used to identify the most common errors or causes that contribute to a particular problem.
  It is based on the Pareto principle, which states that most of the effects of a problem (80%) can often only be attributed to a small number of causes (20%).
  The bar chart shows the relative frequencies of the individual causes and helps to prioritize problems.
  This enables companies to use their resources more effectively to solve the most important problems.

• What is the problem-solving process?

  The problem solving process (PLP) is a holistic approach to analyzing and solving complex problems.
  Problem solving is a multi-stage, step-by-step process in which different problem-solving techniques are used in the various steps.

  The problem-solving process plays a particularly important role in project management and quality management.

• What is an A3 report?

  The A3 report, also known as the A3 method, is a form-like document template on a DIN A3 sheet and is particularly important in quality management.
  The A3 report is used to identify problems and develop appropriate solutions. The method is also used to plan and optimize processes.
  The report contains both text and graphical elements such as diagrams in order to present important information and correlations in an easily understandable way.

  The A3 report covers all the steps that need to be taken to solve a problem. By using the A3 report, employees are empowered to identify, analyze and solve problems themselves.

• What does PDCA mean?

  The abbreviation PDCA stands for Plan-Do-Check-Act.
  The PDCA cycle (also known as the Shewhart Cycle) describes the problem-solving process in four steps: Plan - Do - Check - Act.
  Within the framework of the four steps, companies can continuously develop by identifying, testing, reviewing and ultimately implementing new potential and opportunities for optimization.