Structured problem solving - digitally guided

Digitally guided problem-solving process

Put an end to time-consuming troubleshooting and complicated solution finding – with ValueStreamer^®.

The digitally guided problem-solving process of our software supports you in solving complex problems and their causes systematically and sustainably – across functions, departments, and locations.

Problem solving is based on proven methods from lean management: use PDCA or A3 – digitally implemented with ValueStreamer^®.

Benefit from unobstructed processes and spend less time on troubleshooting!

Problem-solving process

Screen shows Pareto chart of the digital Shop Floor Management system ValueStreamer

Track
progress

Track actions and their effectiveness – anytime, from anywhere, at a glance. With the guided problem-solving process, you won't lose sight of anything.

Fast problem
identification

Clear visualization enables you to identify problems and their causes immediately. Thus, you don't lose any time in tackling the causes.

Systematic
approach

The digitally guided problem-solving process is based on the proven PDCA and A3 lean management methods. This allows you to solve problems with structure.

Increased problem-solving
competence

Regular application of the problem-solving methods becomes routine for your employees. The techniques are applied automatically and intuitively - you solve problems faster and increase the problem-solving competence of everyone involved.

Better
collaboration

Networked boards and tasks reduce cross-functional coordination efforts. By easily sharing data in real time, everyone involved can see what needs to be done at a glance - right where it happens.

Say goodbye to recurring errors

Whether you're dealing with machine breakdowns on the Shop Floor or a slowdown in order fulfillment, all problems have two things in common: they always have a core cause that needs to be found and solved in a structured way in order to avoid the problems in the future.

Why structured problem solving?

Structured problem solving is used to solve problems effectively as well as efficiently. The systematic approach eliminates the core cause of the problem. This ensures that the problem does not recur and that the solution is sustainable.

Without structured problem solving, problems can persist longer, require more resources, and produce inadequate solutions.

Use ValueStreamer^®'s digitally guided structured problem-solving process and save time as well as money and achieve better results.

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CEO and division managers check deviations in production with deviation management from ValueStreamer

Deviations on the SQCDP board can be recognized by the KPI marked in red

1. Recognize problem

Identify problems in time, describe and prioritize them - with the integrated deviation management.

Automatic detection of deviations
Automatic prioritization of problems in the Pareto chart

Create problem-solving method as a countermeasure to eliminate the deviation directly in the deviation.

2. Choose method

Choose the right tool for your specific problem:

Error correction measures according to PDCA or
start the guided problem-solving process with the digital A3 report

Problem solving method error correction measure according to PDCA

2.1 Method: error correction measure according to PDCA

Use the integrated PDCA method to eliminate minor error conditions and deviations.

Problem solving method digital A3 report

2.2 Method: digital A3-Report

Use A3 digital report (including 5x why method and Ishikawa) to resolve critical and recurring issues in a structured manner.

Presentation of all measures in the list of measures

3. Track troubleshooting

Implement problem resolution actions and track progress with targeted measure management:

Automatic linking of deviations & countermeasures
Clearly arranged list of measures
Cross-functional task management

4. Sustainable problem-solving

Solve problems sustainably by checking the effectiveness of measures, confirming measures, and transferring them into standards.

Benefit from cross-site and ISO-compliant storage of the measures archive and archived A3 reports in an enterprise-wide knowledge base.

Security

User access management via single sign on, SAML authentication, OAuth.
The use of country-specific servers ensures a high level of security (ISO 27001 certification).

Web-based & hardware-independent

Easy access via browser. Possible with Windows, iOS, MacOs, Android operating systems on all devices (desktop, tablet, mobile).

Data integration

API interface enables seamless integration with existing IT systems, data silos are avoided due to high compatibility.

Central information platform

Data can be accessed at short notice; information is clearly visualized. Authorized persons receive relevant information at a glance and can react quickly and effectively – at any time, from any location.

Easy installation

Benefit from low IT efforts as well as costs due to our cloud-based SaaS solution (Software as a Service).

Traceable

Information is linked and integrated into the digital Shop Floor workflow - creating coherent processes that are permanently traceable.

Solve complex problems in a structured and cross-functional way with ValueStreamer^®!

Experience our digitally guided problem-solving process live:

Fill out the form and click “Submit” – we'll contact you for a non-binding, 30-minute consultation.

Frequently asked questions

What is structured problem solving?
Structured problem solving is a systematic and methodical approach for solving problems. It is a process that consists of various steps – e.g., identifying the problem, analyzing the root cause, or evaluating alternative solutions.

Structured problem solving is characterized by the use of different methods and tools (Deming PDCA, A3 report). The systematic use enables teams to eliminate problems effectively and efficiently.

Structured problem solving is an important element in lean management and is the basis of the continuous improvement process (CIP).

Advantages include:
- Traceability
- Time savings
- Comprehensive
- Reproducible, good results
- Plannable (effort, duration, resource commitment)
Which problem solving methods are used?

There are a variety of problem-solving methods that can be applied depending on the nature of the problem and the situation in which it occurs.

Among the most used methods are the 5x Why question technique (5-Why method), the Ishikawa or Fishbone method, or the A3 report.

All problem-solving methods aim to uncover the core cause of a problem or potential failure as quickly and comprehensively as possible. To best solve a problem, a combination of methods is recommended.
When is a problem structured?
What does the Pareto chart say?

The Pareto chart is used to identify the most common errors or causes that contribute to a particular problem.

It is based on the Pareto principle, which states that most of the effects of a problem (80%) are often due to only a small number of causes (20%).
The bar chart represents the relative frequencies of each cause and helps prioritize problems.
Thus, organizations can more effectively allocate their resources to solve the most important problems.
What is meant by problem-solving process?
What is an A3 report?

The A3 report, also known as the A3 method, is a form-like document template on a DIN A-3 sheet and is particularly important in quality management.

The A3 report is used to identify problems and develop appropriate solution measures. It is also used for planning and optimizing processes.

The report contains both text and graphical elements such as diagrams to present important information as well as correlations in an easily understandable way.
The A3 report covers all the steps that need to be taken to solve a problem. By using the A3 report, employees are empowered to recognize problems themselves and to analyze and solve them.
What does PDCA mean?

The most important functions at a glance

Why Valuestreamer^®?

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Insights

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Less troubleshooting, more structured problem solving

Solve complex problems systematically and sustainably with ValueStreamer^®.

Digitally guided problem-solving process