🔍 Content
-
Requirements & Login
-
Overview of Ticket Types
-
Step-by-Step Instructions
-
Tips & Best Practices
-
FAQ
Open the support portal directly at:
https://www.valuestreamer.de/portal
Requirements & Login
ℹ️ Info: Only system administrators are authorized to create tickets via the support form.
-
Click "To Customer Portal" in the top right.
-
Log in with your credentials.
📸 Screenshot: Login form
Overview of Ticket Types
In the support form, you can choose from three ticket types:
-
General Question – For general inquiries or information
-
Software Bug – For reporting system bugs and issues
-
Upgrade – For license expansion or add-on requests
Step-by-Step Instructions
1. Open the Ticket Overview
After logging in, you’ll see a list of your existing tickets.
📸 Screenshot: Ticket overview
2. Create a New Ticket
Click "Create New Ticket" in the top right.
3. Choose a Category & Fill Out the Form
Select the appropriate ticket type in the “Category” field:
🟦 Category: General Question
Required fields:
-
Salutation
-
First name
-
Last name
-
Email
-
Category: General Question
-
What is your inquiry?
-
Priority
-
Summary
-
Your message to us
🟦 Category: Software Bug
Additional required field:
-
Which area is affected? (e.g., module, function)
Other required fields:
-
Salutation
-
First name
-
Last name
-
Email
-
Category: Software Bug
-
Priority
-
Summary
-
Your message to us
⚠️ Warning: Describe the error as detailed as possible. If possible, attach screenshots or log files.
🟦 Category: Upgrade
Additional required field:
-
What type of upgrade do you request? (e.g., License Upgrade or Add-On Upgrade)
Other required fields:
-
Salutation
-
First name
-
Last name
-
Email
-
Category: Upgrade
-
Priority
-
Your message to us
ℹ️ Info: Use this ticket type to directly contact the sales team.
Optional:
You can upload files (e.g., screenshots, error logs). This is especially helpful for software bug reports.
✨ Tip: Always include a screenshot or sample file for technical issues to avoid follow-up questions.
4. Submit
Click "Send" to submit the ticket to the ValueStreamer support team.
5. Receive Confirmation
You’ll automatically get an email with your ticket number after submission.
Tips & Best Practices
-
Provide precise details: Describe your request as accurately as possible.
-
Use attachments: Screenshots or sample files make processing easier and faster.
-
Choose priority wisely: Set urgency realistically to ensure proper processing order.
FAQ
How can I create a ticket as a system administrator?
→ Open the support portal at https://www.valuestreamer.de/portal, log in, click “Create New Ticket,” choose a category, fill out the form, and submit.
Which ticket types are available?
→ You can create a ticket for “General Question,” “Software Bug,” or “Upgrade.”
Do I have to add an attachment?
→ No, attachments are optional. But for errors or technical problems, a screenshot is very helpful.
What happens after I submit a ticket?
→ You will receive an automatic email with your ticket number, and your request will be forwarded to the responsible staff member.