🔐 Reset a User Password

🔍 Content

• How it works

• Tips & Best Practices

• FAQ

🛠️ How it works

1. Open the system settings via the ⚙️ gear icon in the top right.

2. Navigate to User Management.

3. Find the desired user in the list.

4. Click the name to open the user profile.

5. Switch to the Password tab.

6. Enter a new password and confirm it in the second field.

7. Click Apply Changes to save the new password.

💡 The user will be prompted to set a new password upon their next login.

📸 Screenshot: Password reset field in user profile

ℹ️ Notes

• 🔐 Only System Administrators can reset passwords.

• 📏 The current password policies apply (e.g., length, character types).

• 🙈 Passwords are not visible and cannot be viewed in plain text.

• 🔄 This process is for admins only – users can use the “Forgot password?” function at login.

✨ Tips & Best Practices

💡 Best Practice:
Choose a temporary password that’s easy to remember (e.g., company reference + year). The user must change it immediately upon login.

⚠️ Caution:
Avoid sending passwords in plain text via email – communicate it by phone or through a secure channel.

✨ Tip:
If you select multiple users, the “Reset Password” button will become active. All selected users will be prompted to change their password on next login.

❓ FAQ

Can users reset their own password?
→ Yes, via the “Forgot password?” option on the login page – without admin involvement.

Do I have to set the password manually?
→ Yes – in the admin area, passwords must be manually set (no random generation).

Is there a log of password changes?
→ Changes are traceable in the system, but never visible in plain text.