THEY COME FOR GREAT PRODUCT AND STAY FOR GREAT SERVICE
Business Sectors / Service
Routine or Reactive: ValueStreamer® Optimizes Services.
The Right Tools at Your Disposal. Anytime.
Solve customer problems and repairs as fast as possible, on-site as well as in-house. Monitor workflow to assess scheduling, hours worked and ensure customer satisfaction.
Achieve high transparency of process
Leadership at a distance is a challenge, because your employees are not only geographically distant, but are also used to acting independently and adapting processes to the respective customer situation. They have instruments such as a planning and information systems or a reporting system at their disposal.
With ValueStreamer®, you can keep track of the problem-solving processes, efficiency and sustainability across the entire service organization based on accurate, current information.
Your customers expect fast, reliable problem solutions and customer satisfaction depends directly on the quality of your service processes. ValueStreamer® can help optimize them.
Ensure quality through ad-hoc problem solving
Avoid costly emergency actions and escalations involving a large number of employees and managers. Inform the right stakeholders early and initiate a task force for ad-hoc problem solving.
All needs for action at a glance
Instantly recognize where support is needed to solve a customer’s problem quickly, effectively and long-term. Provide your team leaders with the relevant information necessary to make them more successful and ensure escalations will be dealt with immediately.